Return Merchandise Authorization (RMA) Procedure
For warranty replacement issues, please submit a support ticket to our Customer Support team at email@example.com. To process your RMA, we will need the serial number, which is located on the back of the camera. It can also be found by clicking the battery/cell signal drop-down at the top of the SiteCloud window. Please provide a detailed description of the problem including pictures whenever possible.
If our Customer Support Team determines that the product will need to be replaced, an RMA number will be issued. Please be sure to include the RMA number on all shipping documents including the outside of the box. Please note that returned items will not be accepted without a valid RMA number.
When possible, please ship the product back in its original packaging. Sensera Systems is not liable for products damaged during return shipping. Please adequately insure the shipment for damage or loss.
Upon receipt of your product, a root cause analysis will be performed. Products exhibiting any physical damage upon receipt will be subject to a warranty evaluation.
When returning products to Sensera Systems, please indicate on the commercial invoice and shipping documents “Goods Returning to Manufacturer for Repair”, along with the RMA number for reference, and the value for customs purposes.