Rentals and Returns

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Return Merchandise Authorization (RMA) Procedure

Our Procedure For warranty replacement issues, please submit a ticket to our Customer Support team at To process your RMA, we will need the serial number, which is located on the back of the camera or can be found by clicking the

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Limited Warranty – Product

The warranty obligations of SENSERA for products are limited to the terms set forth below. What is Covered This limited warranty covers defects in materials and workmanship in SENSERA products. What is Not Covered This limited warranty does not cover any damage, deterioration or

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Product Return Instructions

Please follow the instructions below and return your non-working item(s) within 14 business days.  Failure to do so may result in additional charges. Preparing your Return Ship product being replaced in its original packaging, if possible Ensure sufficient packing material is used to

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Returning Your Rental Camera

Please follow the below steps when returning rental cameras and equipment: 1.  Call the Sensera finance department at 800-657-0437 ext. 104 and request a termination of  your rental and wish to return the camera.  Please be prepared to provide the serial number

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Technical Support
(800) 657-0437 x2

Setup & Training
(800) 657-0437 x118

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Schedule your training with the form below!

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