KNOWLEDGE BASE

Rentals and Returns

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Return Merchandise Authorization (RMA) Procedure

Return Merchandise Authorization (RMA) Procedure Our Procedure For warranty replacement issues, please submit a support ticket to our Customer Support team at support@senserasystems.com. To process your RMA, we will need the serial number, which is located on the back of the camera.

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Limited Warranty – Product

Limited Warranty – Product The warranty obligations of SENSERA for products are limited to the terms set forth below. What is Covered This limited warranty covers defects in materials and workmanship in SENSERA products. What is Not Covered This limited warranty does not cover

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Product Return Instructions

Product Return Instructions Please follow the instructions below and return your non-working item(s) within 14 business days.  Failure to do so may result in additional charges. Preparing your Return Ship product being replaced in its original packaging, if possible Ensure sufficient packing material

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Returning Your Rental Camera

Returning Your Rental Camera Please follow the below steps when returning rental cameras and equipment: 1.  Call the Sensera finance department at 800-657-0437 ext. 104 and request a termination of your rental and wish to return the camera.  Please be prepared to

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Technical Support

support@senserasystems.com
(800) 657-0437 x2

success@senserasystems.com
(800) 657-0437 x102

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